As of December 28 our showrooms are open for curb side pickup and delivery. For same day pickup please call and we can have your order ready for when you get here. If you need a demonstration we are happy to visually assist you at our front door, weather permitting. Both locations are fully staffed and will also continue to offer repairs. We are continuing to offer Free Shipping in London on all orders over $50 before taxes, and Free Shipping Canada wide on all orders over $99 before taxes. Thank you for your understanding and support.
Internally, as part of our effort to help prevent the spread of the developing Coronavirus COVID-19 pandemic the following measures are being taken:
In-Store Air Quality - Multipleair purifiersthat are proven to capture airborne bacteria and virus particles are constantly running in our showrooms, offices, and mechanics room.
In-Store Disinfection - Hand sanitizer is available at store entrances and checkouts. Regular surface disinfecting of telephones, door handles, and debit terminals has increased and completed several times per day.
Payment methods - To reduce contact between team members and clients we are not accepting cash (unless absolutely unavoidable) and are recommending contactless payment methods be used including tap payment with card, or Apple pay on mobile devices.
In-store cleaning -Steam cleanerswhich kill bacteria are used on sealed surfaces, whilee-clothcleaning cloths which capture 99% of bacteria are used on the remaining surfaces.
Floor maintenance - All flooring will continue to be cleaned withhigh powered vacuumsand then washed with appropriate machines and cleaning solutions.
Vacuum service - Team Members have been instructed to wear one-time use nitrile gloves when coming into direct contact with a clients' personal property (i.e. vacuums).
Available in handheld, canister, and mop styles steam cleaners turn regular tap water into water vapor. This vapor can reach temperatures of 245°F (118°C) at the nozzle tip killing 99.9% of bacteria from the surface. Handheld steamers can be used to disinfect doorknobs, handles, countertops, showers, hand railing’s, sinks, mattresses, and upholstery that is not easily laundered like couches. While steam mops are idea for disinfecting flooring including tiles and laminate. Due to the versatility the hose and cleaning attachments provide a canister style steam cleaner is recommended when looking for the most efficient way to clean your whole home.
When selecting an air purification system it is important to understand the different quality of filters and filtration standards that are available. Brands (including Austin Air and IQAir) use incredibly advanced filter systems that allow their units to capture airborne particles including virus’ and bacteria. During SARS IQAir was used in hospitals and other sensitive areas. By using an air purifier it allows the overall level of airborne particles in the space to be reduced limiting your exposure to illness causing bacteria. Since all particles in the air (including dust and dander) are reduced air purification systems can help alleviate symptoms caused by respiratory illnesses like allergies, asthma, and COPD.
What can a simple microfibre cloth and water do? As it turns out quite a lot! Due to the ultra concentrated fibres per square centimeter e-cloth’s are proven to capture 99% of bacteria from surfaces. The fibres act as little fingers trapping the bacteria until they are released when cleaned. Cloths can be washed in the laundry, boiled on the stove, or microwaved to remove the trapped bacteria. Hard to clean or delicate surfaces can now benefit from being cleaned. By cleaning with just water exposure to harsh chemicals can be avoided, which are a known trigger for allergy and asthma symptoms, as well as other breathing conditions.