Shipping & Returns

Fast Free Ground Shipping on all orders over $99 Canada wide!

Shipping Information
110% Money Back Guarantee
Free Return Policy

Shipping Information

Fast & Free ground shipping on all orders over $99 anywhere in Canada!

Why wait up to two weeks? Order from McHardy Vacuum and receive your order as quickly as possible! We process and ship all in stock orders daily by 1 PM EST Monday to Friday. Take a look below to see how fast you'll get your order.

All orders are shipped via Canada Post or FedEx. Confirmation of shipment method and tracking number will be sent via email once your order has been processed.

Destination	Order By 1pm (EST) Monday - Friday
Halifax	2 Days
Moncton	2 Days
Quebec City	2 Days
Montreal	Next Day
Ottawa	Next Day
Toronto	Next Day
Toronto GTA	Next Day
Kitchener	Next Day
Waterloo	Next Day
Cambridge	Next Day
London	Next Day
Windsor	Next Day
Sudbury	2 Days
Thunder Bay	3 Days
Winnipeg	2 Days
Regina	3 Days
Saskatoon	3 Days
Lethbridge	3 Days
Calgary	3 Days
Edmonton	3 Days
Prince George	4 Days
Kamloops	4 Days
Vancouver	4 Days
Victoria	4 Days
Nanaimo	4 Days
Yukon	14 Days
NWT	14 Days
Nunavut	14 Days

The cities listed above also include suburbs. Rural areas around urban centres listed above add 1-2 business days. The term "Days" always means business days.

Please note: All high value items and large boxes will require a signature to receive. Tracking number with links will be emailed to you as soon as we ship your order.

Shipping Costs - On top of our Free Shipping over $99, McHardy Vacuum offers a variety of shipping methods for you to choose from. Shipping costs are based on the size of your order, speed of delivery and destination and are calculated automatically for you in the check out.

United States shipping rates are posted in check-out and take 3-10 days via FedEx Ground and are subject to duties and taxes which are based on federal and state laws.

110% Money Back Guarantee

Your trust and satisfaction is our first priority. If you are in any way unsatisfied with your order we will do whatever it takes to make it right. That is why your purchase is protected by our 110% Money Back Guarantee for 30 days or unlimited on unopened items. In the event that you wish to return or exchange your order we will refund 100% of your money back PLUS give you a 10% credit towards your next purchase. We value your trust in us and hope that your shopping experience with McHardy Vacuum is a memorable one.

We just ask:

• The product must be in sellable condition i.e. in working order, no foul smells/odours, no broken parts, and is not missing pieces (unless product was defective upon receipt)

We are unable to accept for return or exchange:

• Products considered abused by the purchaser including damage and foul odours.
• Equipment used in the recovery of hazardous materials.
• All electrical parts used for repairing equipment.
• Non-stocked special ordered items may be returned with a re-stocking fee equal to what it would cost us to send it back to our supplier. Call or email for details.
  
  

Free Return Policy

At McHardy Vacuum If you're not happy we're not happy!

If you receive an order through us and are not completely satisfied with the product for whatever reason simply contact us via telephone, or log onto My Account within 30 calendar days from date of purchase. At this point, through our 110% money back guarantee, we will gladly refund the entire amount of your order back to you, plus you will receive a store credit that is equal to 10% of the original purchase amount. This credit can be used on your next purchase with McHardy Vacuum, or on exchange for another product. If you are unhappy with a purchase and do wish to return it McHardy Vacuum will pay the cost of shipping from your address back to our warehouse which is done though a pre-paid Shipping Label.

We just ask:

• The product is still in sellable condition i.e. in working order, no smells/odours, no broken parts, and is not missing pieces (unless this is why you wish to return the product)

The Return Process:

1. Call us, or log onto My Account
   
   If done through My Account select completed order page and click on 'returning the items purchased' option and follow the on screen directions.
2. We will then issue you a Return Authorization number and a pre-paid Shipping Label to your e-mail address.
3. Once we receive your return we will inspect the product(s) and reason for return.
4. After the product is inspected we will refund your entire order through the original payment method.
5. You will then receive a credit on your account that is equal to 10% of the original purchase.
   
   

Contacting Us

Give us a call or send us an email, we'd love to hear from you!

McHardy Vacuum Ltd
1004 Dundas Street
London, Ontario N5W 3A3
Canada
info@mchardyvac.com
519-451-6700
877-537-8227